Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to betting sites outside GAMSTOP for adult readers in the UK. We are a review site, not a bookmaker, so we cannot see or change anything in your betting account.
Who to contact for what
Many messages we receive are really meant for a bookmaker or a regulator. This table should save you time.
| Your issue | Best place to go |
|---|---|
| A correction or out-of-date detail on one of our pages | Us – please get in touch |
| A question about how we compare betting sites | Us |
| A suggestion for a guide or topic | Us |
| A bonus, deposit, withdrawal or verification problem with a specific betting site | That site's customer support, then its complaints procedure |
| Help with gambling that is causing you harm | GamCare or your GP (see below) |
| Self-exclusion through GAMSTOP | GAMSTOP directly |
What to include in your message
A clear message gets a more useful answer. Where relevant, please tell us:
- The page you are writing about, and the section or sentence in question.
- What you think is wrong, unclear or missing.
- Any source that supports your point, such as the operator's published terms. Please give the date you saw it, as bonus terms change.
- Whether you would like a reply, and the best address for it.
Please do not send passwords, full card numbers or identity documents. We never need them.
Corrections and out-of-date terms
Offers and terms on betting sites change often. Advertised bonuses, wagering requirements, minimum deposits, payment methods and withdrawal limits can all be altered without notice. We check pages against published information and aim to date time-sensitive findings, but we cannot promise that every detail is current when you read it. If you spot a discrepancy, tell us. We will review it against the operator's own published terms and update the page where it is justified.
Always read the current terms on the betting site itself before you deposit. That includes minimum qualifying odds, bonus expiry dates and cashout limits.
Problems with a betting site
We do not hold your account, and we cannot reverse a decision, release a withdrawal or negotiate with a bookmaker for you. We also cannot guarantee that any operator will resolve a dispute in your favour. A sensible route is:
- Contact the site's customer support in writing, so you have a record, and keep screenshots of the terms that applied when you claimed an offer.
- If the answer is unsatisfactory, use the operator's formal complaints procedure and note any deadlines it sets.
- Check which licence the operator says it holds and whether that licensing body offers a dispute route. Sites outside GAMSTOP generally hold overseas licences rather than a UK Gambling Commission licence, so UK protections and the usual UK dispute routes may not apply.
Our guide to trusted non GamStop casinos in the UK explains how we look at licensing, payments and complaints handling.
If gambling is becoming a problem
If betting is affecting your finances, relationships or wellbeing, please step back and seek support. GamCare offers free, confidential help through its National Gambling Helpline and online chat. GAMSTOP lets you self-exclude from UK-licensed gambling sites for a chosen period, and gambling blocking software can restrict gambling sites on your devices. Deposit and loss limits, where a site offers them, can also help you stay in control. Gambling should never be treated as a source of income or a way to solve money worries.
Only adults aged 18 or over may gamble. If you have registered with GAMSTOP, think carefully before using any site that is not part of the scheme. It exists to protect you.
Commercial relationships and editorial independence
Betting Not On Gamstop may earn commission if you join a betting site through links on communitygames.org.uk. Commission does not buy a place in our rankings or change what we say about an operator's drawbacks. If you think a page reads as unbalanced, or you have found a factual error, that is exactly the sort of feedback we want.
Partnership and press enquiries
If you represent an operator, regulator or support organisation, tell us who you are and what you propose. We cannot accept payment for higher rankings or for changing a review. We can correct verifiable factual errors and consider relevant, accurate information about a product.
What to expect after you write
A member of our editorial team reads each message. We do not publish a guaranteed response time, and we cannot reply to every message individually, particularly where it concerns an account dispute that only the bookmaker can resolve. Where we can help, we will say so plainly. Thank you for helping us keep the site accurate.